Terms of service

1. About Us

This website is operated by Skincare Made Simple (SMS).

Throughout these Terms & Conditions, "we", "our" and "us" refer to Skincare Made Simple (SMS).

By accessing or placing an order through our website, you agree to be bound by these Terms & Conditions.

2. Eligibility

By placing an order you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally able to enter into a contract.

 

3. Products

We make every effort to ensure:

  • Product descriptions are accurate.
  • Images represent products as closely as possible.
  • Prices are correct.

However:

  • Colours may vary slightly depending on your device.
  • Packaging may occasionally change without affecting product quality.
  • Minor differences in appearance do not affect product performance.

 

4. Skincare Advice

SMS provides general skincare education and product recommendations.

Our advice does not replace medical advice from a qualified healthcare professional.

Customers remain responsible for:

  • Reading product instructions.
  • Checking ingredient lists before use.
  • Performing a patch test where appropriate.
  • Seeking medical advice if concerned about any skin condition or reaction.
  • We are always happy to provide personalised skincare guidance based on the information you share with us. However, our recommendations are educational in nature and should not be considered medical advice or a diagnosis.

 

5. Orders

Orders are subject to acceptance.

We reserve the right to:

  • Decline an order.
  • Cancel an order where necessary.
  • Refund any payment made if an order cannot be fulfilled.

 

6. Pricing

All prices are displayed in Pounds Sterling (£).

Prices may change at any time without notice.

The price charged will always be the price shown at the time the order is placed.

 

 

7. Payment

Payment must be received before goods are dispatched.

We use secure third-party payment providers and do not store payment card details.

 

8. Delivery

Delivery times are estimates only.

While we aim to dispatch orders promptly, delays outside our control may occur.

Full delivery information is available in our Delivery Policy.

 

9. Returns

Returns are handled in accordance with our Returns & Refund Policy.

Due to hygiene reasons, opened or used skincare products cannot normally be returned unless faulty or supplied incorrectly.

 

10. Product Safety

Customers should:

  • Follow all usage instructions.
  • Avoid contact with the eyes unless specifically stated.
  • Discontinue use if irritation occurs.
  • Contact us if they experience an adverse reaction.

Serious adverse reactions should be reported to us as soon as possible so that we can follow our safety reporting procedures.

 

11. Limitation of Liability

Nothing within these Terms & Conditions excludes or limits any rights that customers have under UK consumer law.

To the fullest extent permitted by law, SMS shall not be liable for:

  • Losses that were not reasonably foreseeable.
  • Indirect or consequential losses.
  • Misuse of products contrary to instructions.

Our total liability shall not exceed the purchase price of the product concerned except where UK law provides otherwise.

 

12. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Images
  • Product descriptions
  • Graphics
  • Written content

belongs to Skincare Made Simple (SMS) unless otherwise stated.

Content may not be copied, reproduced or distributed without our prior written permission.

 

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

 

14. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and may suspend the website temporarily for maintenance or technical reasons.

 

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

 

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

 

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Skincare Made Simple (SMS)

Email: hello@skincaremadesimple.co.uk

Website: SKINCAREMADESIMPLE.CO.UK