Shipping policy
Delivery Policy
At Skincare Made Simple (SMS), we aim to dispatch your order as quickly and carefully as possible. Every order is packed by hand to ensure it arrives in excellent condition.
Processing Your Order
Orders are processed once payment has been received in full.
We aim to dispatch orders within 1–3 working days, although this may vary during busy periods, product launches or promotional events.
Working days are Monday to Friday, excluding UK public holidays.
Delivery Methods
Orders are sent using a trusted delivery partner.
Delivery options and charges will be displayed during checkout.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Times
Estimated delivery times are provided for guidance only.
While we always aim to meet these timescales, occasional delays may occur due to circumstances outside our control, including courier delays, adverse weather or peak seasonal demand.
Delivery Charges
Delivery charges are calculated during checkout and will be displayed before payment is completed.
Any promotional free delivery offers will be subject to their individual terms.
Incorrect Delivery Information
Please ensure your delivery address is correct before placing your order.
SMS cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
If an order is returned to us due to an incorrect address, additional postage charges may apply before the order can be resent.
Missing or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us as soon as possible.
We will work with our delivery partner to investigate and keep you updated throughout the process.
Damaged Deliveries
If your parcel arrives visibly damaged, please:
- Take photographs of the parcel and contents where possible.
- Contact us within 48 hours of receiving your order.
- Retain all packaging until the matter has been investigated.
We will work with you to resolve the issue as quickly as possible.
Lost Deliveries
If a parcel is confirmed as lost by the delivery provider, SMS will work with you to arrange an appropriate resolution, which may include a replacement or refund where appropriate.
Collection
Where local collection is available, customers will receive confirmation when their order is ready for collection together with any relevant collection instructions.
Contact Us
If you have any questions regarding your delivery, please contact us.
Email: hello@skincaremadesimple.co.uk
Website: SKINCAREMADESIMPLE.CO.UK